FAQ's

Need a questioned answered?

Please check out our frequently asked questions below. If your question is not covered below please go to our contact page and ask us there, we would be more than happy to answer any of your queries.

General

What is The Relationship Place?

Relationships are never plain sailing and without issues, some people are able to navigate through these without support and others prefer to source advice from experts. At The Relationship Place we want to educate and enlighten people to help them through their relationships issues with online plans, taught by our relationship expert Anna Williamson. The video plans provide you with the tools you need to navigate through any issues you may have, in order to create a healthy and happy place in your relationship.

Can I use Apple Pay?

Yes, our payment gateway has Apple Pay. Please ensure you have a valid card already registered with Apple Pay to purchase a plan. When you click submit, Apple Pay will then ask you to confirm the payment.

iPhone or iPad with Face ID: Double click the side button, then use Face ID or your passcode.
iPhone or iPad without Face ID: Use Touch ID or your passcode.

When your payment is successful, you’ll see ‘Done’ and a tick on the screen.

Please make sure you confirm this third step or your payment will not go through and you will not be able to access the plan you are trying to purchase.

Is there a subscription?

The Relationship Place does not currently offer a monthly subscription service. Each individual plan can be bought with a one-off payment for 12 months unlimited access to the plan.

I’m having trouble streaming my plan, can you help?

Streaming our plans is best done via wifi or 4G, best to check you are connected to one of these first. If the connection is poor, you could try disconnecting your device from the internet and reconnecting to see if that helps. If you’re using WiFi, resetting the network at the router can also make a difference. If your are experiencing slow load up time on the videos it could be that you internet signal is too weak or that the quality settings of the video is set to high. Try switching to auto on by clicking on settings cog at the bottom right of the video player of the video you are trying to watch.

Does this style of content and coaching work?

These plans have been created by industry expert Anna Williamson and the education and advice offered has been developed via her coaching sessions and books over many years. The tips and activities included have been appreciated by thousands of people globally.

Where can I learn more?

Each plan has a dedicated page where it showcases everything you get in the plan and you can even watch the introductory video for each plan to see if it’s right for you. Or you can learn more about each plan in detail from the Our Plans page. In addition, take a look at our TRP Hub and you will find plenty of articles covering an array of relationship topics. You may also want to check out our About page.

Who is Anna and what are her qualifications?

Anna is an accredited counsellor, life coach and Master NLP practitioner. Anna uses this diverse skillset as the dating expert and presenter on Celebs Go Dating (E4) and Save Well, Spend Better (Channel 4). She is also the mental health expert on FYI: For Your Info (Sky news and Sky Kids) and reporter on hard hitting films for Inside Out (BBC One). Anna has two very successful podcasts; Breaking Mum & Dad and LuAnna. She is also an acclaimed writer with 4 Amazon best selling books, her latest book Where is the Love? The Honest Guide to Dating and Relationships can be found here.

Anna has been awarded a Diploma in Counselling (ASET), DBS certificate, Level 5 Diploma in Performance Coaching with NLP accredited by the National Council of Psychotherapists (NCP), and she is a member of the NCP. Anna has lived experiences and over a decade of experience.

Can I speak to Anna?

We are very sorry but Anna is not available for private counselling sessions.

Your Account

Is my information secure?

Yes, all your information here is 100% private and never shared with anyone. Your payment transactions are processed using Stripe who has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

What steps do you take to protect my data?

Please read our Privacy Policy and our Terms of Service. These pages outline how (and why) we collect and process your personal information and keep it safe.

How do I access the plans once I have paid for?

Click on the ‘Log In’ tab (or icon on mobile) at the top right of the homepage. Log in with your details that you used to set up your account and this will direct you to ‘My Place’ where all your purchased plans can be accessed from. Click on the plan to access your exclusive content. If you are already logged in ‘My Place’ can also be found at the top right of the homepage or in the menu found at the top left of the website, click the 3 lines for the menu to appear.

How do I manage my account?

Once you are logged in you can manage your account by visiting ‘My Place’ from the homepage navigation bar or from the menu at the top left of the website. Once on the ‘My Place’ page you can click the ‘Manage Account’ tab at the top right hand side of the website.

I have forgotten my password, how can I create a new one?

No problem at all, click on the log in tab or icon then click on the forgotten password link. You will have to enter the email you set up with and we will then send you instructions on how to create a new password by email.

Plans

How much do your plans cost?

Our plans cost £49, or you can buy a bundle consisting of two plans for £70. See more information here on plans and pricing.

What is included in each plan?

Each plan consists of at least 6 video lessons and 6 video activities broken down into 6 manageable parts. The videos vary in length from approximately 2 – 10 minutes each. The videos offer advice from our expert Anna Williamson. The plans are also accompanied by handy PDF notes to print or download to use alongside the video, or in your own time.

Can I buy more than one plan?

Yes of course, we thought you might want to. So, we have bundled together some of the plans that we think go well together. We are also offering a great saving on them too. See our Bundle Offers page here.

You can also purchase even more plans if you wish, just use the same email address when purchasing any additional plans and all your purchased plans will show up on the My Place page.

Do you offer plans for gay couples?

Yes. We don’t discriminate between different types of relationships. All individuals and couples are welcome, irrespective of how they identify in terms of sexuality or gender.

What’s the difference between the Couple and Conflict and the Make or Break Plan?

The Couples and Conflict Plan looks at what conflict actually is and how can it affect us in a relationship. When it becomes a problem, what we can do about it, how we argue, and essentially how to communicate better so that disagreements can be something of a positive nature. In this plan we work on how to have a healthy argument and make sure we feel equal, respected and safe. The Make or Break Plan is for those who may be questioning the relationship, so we work on identifying red flags, and working together on what’s ok and not ok, addressing the trivial issues, learning to communicate and how to value each other more and maybe even for some… how best to walk away amicably.

Is it worth me purchasing a plan if I think I want to break up with my partner?

Yes, it’s certainly worth downloading The Make or Break Plan. It is for those who may be questioning the relationship, whether you are into it anymore, or indeed if things have got to a point where you are perhaps even flirting with coming away from the relationship and your partner altogether. In the plan we work on identifying red flags, and working together on what’s ok and not ok, addressing the trivial issues, learning to communicate and how to value each other more and maybe even for some… how best to walk away amicably.

FAQ's

General

Your Account

Plans

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